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We currently offer our customers the option to purchase extended warranties on all domestic appliances and televisions. This service is provided by retracare warranties. We offer this service through our website as well as over the phone. The price you see is the price you pay. These prices are updated on a monthly basis as and when required.
We offer warranties on all products up to 5 years. The extended warranty service includes your standard manufacturer warranty period so for instance, if you purchase a washing machine with a manufacturer guarantee of two years and wanted to extend this to five, you would pay for three additional years on top of the original guarantee period.
The fee for extended warranties varies dependent upon the product and the purchase price. You can extend the warranty on your product at time of purchase or at any time during the first 12 months manufacturers guarantee. If you would like to take out a extended warranty within the first 12 months please contact us directly on 01948 860480 or firstname.lastname@example.org for an up to date price.
Who Are retracare?
retracare is an established provider of extended warranty plans. We supply direct to the retailer (Barlows Electrical), who will then provide to you, the Customer. retracare are proud to be the commercial trading arm of retra (Radio, Electrical & Television Retailers Association), the UK’s leading trade association for independent electrical retailers and servicing organisations. Our association with retra means that all of the retailers and engineers associated with retracare’s plans have been approved as members of the association and are therefore bound by our Code of Conduct.
Your care Plan Adviser’s Details:
St John’s Terrace
1 Ampthill Street
Tel: 01234 245900
Fax: 01234 245901
The Care Plan
This plan is a contract between you and us. The following elements form the contract between you and us, please read them and keep them safe:
In return for you paying your plan fee, we will provide the cover shown on your schedule included in the terms and conditions of the plan for events happening during the period of cover. Our provision of cover under this plan is conditional upon you observing and fulfilling the terms, provisions, and conditions of this plan.
Information & Changes We Need to Know About
You must take reasonable care to provide complete and accurate answers to the questions we ask when you take out or make changes to your plan. Please contact retracare immediately if there are any changes to the information set out in the application form or on your schedule.
You must also tell retracare immediately about the following changes:
If you are in any doubt, please contact retracare on 01234 245900. When you inform retracare of a change we will tell you if this affects your plan. For example, whether we are able to accept the change and if so, whether the change will result in revised terms and/or plan fee being applied to your plan. If you do not inform us about a change it may affect any claim you make. If the information provided by you is not complete and accurate we may cancel your plan and refuse to pay any claim or we may not pay any claim in full or the extent of the cover may be affected.
Changes to Your Plan
We may at any time make changes to:
Any changes made under this section will be notified to you in writing at least 30 days in advance. There is no minimum period between changes we make under this section.
Consumer Terms & Conditions
(retracare Protect Service Plan)
PLEASE READ CAREFULLY AS THESE TERMS AND CONDITIONS ARE BINDING ON YOU.
If your equipment suffers either: If your equipment suffers a mechanical or electrical breakdown outside the supplier’s or manufacturer’s guarantee period; and the retra customer services team are not able to resolve the problem we will, in our discretion, decide whether to approve a repair, and then pay for the parts and labour cost of such repair, or may replace or pay the cost of replacing your equipment, in each case subject to the terms and conditions below.
Terms & Conditions General
It is most important that any regular maintenance recommended by the Manufacturer is carried out particularly:
If a repair is approved, we may replace your equipment with new equipment of the same or similar make and specification, if we decide not to repair it. If we cannot reasonably arrange a replacement we may decide to pay you a contribution towards the cost of the new equipment, not exceeding the original purchase price of your product. When your equipment has been replaced under condition 1 or 2 above your plan will end immediately and you will not be entitled to a refund for any plan fee. In such cases the customer will be offered an updated Service plan details relevant to their new product. When your equipment has been replaced you will be responsible for disposing of the original equipment at your own cost if it remains in your possession. When your equipment has been replaced, you must also pay for any outstanding Service Plan fee instalments.
Cancellation & Termination
retra’s Right to Terminate
retra may terminate your plan:
We, at retra, take our obligations under the Data Protection Act 1998 seriously and are committed to protecting your privacy. The personal data you provide to us will be held by retra Limited and may be shared within the retra group of companies. Your personal data will be use by us or by any member of the retra group of companies to administer the plan and to provide the services to you. This may mean that we have to disclose your personal information to our service engineers or agents for the purposes of fulfilling our obligations under the plan. We and our service engineers or agents may contact you in relation to your plan by mail, telephone or email. We will not share your personal data with any third parties for marketing purposes unless you have given us your permission to do so.
Exclusion of Third Party Rights
This retra plan is for the benefit of the retra plan holder only and any permitted transfer is at our discretion and no rights or benefits will be given to any other third party under the plan. The provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.
Governing Law & Statutory Rights
We will communicate in English and English Law will apply to your plan. When you buy electrical equipment you will have various statutory rights that apply to the purchase. These include the right to claim for a repair or replacement for up to six years (five in Scotland) if your electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you. However, after the first six months, you will have to prove that the goods had a fault when sold to you and this may involve having to take legal action against the seller. In practice, the manufacturer will usually deal with any reliability or quality issues during their guarantee period, and you should ensure that you are clear as to what the guarantee periods are. Nothing in these conditions will reduce or affect your statutory rights; for further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.
Transferring Your Plan
Only with our permission can you transfer your plan to a new owner of the equipment by giving us written details of the new owner. Your plan cannot be transferred to any other equipment.
Retra reserves the right to vary the terms and conditions of the plan in the event that there is a change in law or a change in regulation. Any variations will be notified to your last known address in writing.
Renewing Your retra Service Plan
At the end of your selected retra Service Plan, you will receive notice about renewing. Your renewal notice will show the amount to pay. You will need to make payment for the protection plan to continue. We reserve at our discretion the right not to offer you a renewal on your plan.
Other Providers & Insurance
The purchase of a retracare Service Plan is completely optional and a retracare Service Plan does not have to be purchased at the same time as the goods. You should be aware that extended warranties and other Service Plans are available from other high street outlets, insurance companies and other providers. Cover may also be available for limited periods on some appliances from your credit card provider. Some household contents care plan policies offer cover for accidental damage, fire or theft. You may, however, find that an excess is payable and a claim may affect the cost of subsequent premiums.
When Can I Buy a Plan?
You do not have to buy a plan when you buy your product. If you decide not to buy the plan when you buy your product, any quote we give you in writing will be available on the same terms and conditions for a further 30 days. Any offers, such as discounts and vouchers, which are linked to the purchase of the plan will also remain available for that period.
Meeting the Obligations Under Your Plan
The obligations under this plan are backed by assets held within a separate reserve claims bank account in the event we go out of business. N.B. Protection is subject to the Terms and Conditions of the plan. The retra service plan is provided by retracare Limited.
St. John’s Terrace
1 Ampthill Street
Registered in England and Wales
Company No. 2621451
Our Promise of Service
Our goal is to give excellent service to all our customers but we recognise that things do go wrong occasionally. We take all complaints we receive seriously and aim to resolve all our customers’ problems promptly. To ensure that we provide the kind of service you expect we welcome your feedback. We will record and analyse your comments to make sure we continually improve the service we offer.
What Will Happen if You Complain
What to do if You Are Unhappy
If you are unhappy with any aspect of the handling of this care plan we would encourage you, in the first instance, to seek resolution by contacting us directly.