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Barlows Repair Service

Here at Barlows we pride ourselves on giving you the best customer service both before and after the product is purchased from ourselves. Which is why we offer a in house repair service based at our Head Office in Malpas, Cheshire. We have a team of engineers who are able to fix a wide variety of products safely and efficiently. We have two domestic appliance engineers on the road and three in house service engineers so we are on hand to get your appliance fixed as quickly and as hassle free as possible.

In today’s world with complex electronics it is inevitable that sometimes things will go wrong, although if this is covered by a manufacturer guarantee or extended warranty policy then there should be no expense to yourself but without such guarantee repairs can sometimes be costly. If you do have a problem with a particular product Barlows will advise you on the best course of action to take, whether it be a LCD TV, Table lamp or an American style fridge freezer we are here to help.

We endeavour to repair all manufacturers products that come into us including competitor own brand models as long as parts are available for your particular model. Sometimes however certain own branded models are made by another manufacturer so parts can be hard to find. If parts are not available for your product we will contact you to inform of this.

You can bring your items into any of our three retail stores or alternatively directly to our repair centre. If this is not convenient we also offer a call out service to collect your items for repair. The charges for this are listed below. When you bring an item for repair our engineers will assess the situation and determine whether or not they can get the parts and also whether it is cost effective to fix your appliance as sometimes repair costs can be more expensive than buying a new equivalent model. If they find it to be uneconomical for your product to be repaired they will return your item usually with no charge to yourself.

Depending on the type of product brought in the engineers have a fixed limit that they work to before contacting you with an estimate for authorisation to continue with fixing your item. This gives you peace of mind that you won’t get a nasty shock when the item is returned. You can find a list of what we do below and the limits the engineers work to before contact our customers.

Our engineers also offer a repair service for most models of phones and tablets including Apple products. This service includes new screens, charging ports and various other repairs. We are still able to repair Kenwood mixers including some of the very early models some of which are over 40 years old. So before you throw away your old appliance check with us to see

SERVICE DEPARTMENT REPAIR POLICY

CONTACT TELPHONE NUMBER - 01948 822122

Television Repairs

Estimate supplied if repair cost is above £45 in total

If the total cost is below £45 repair will be carried out automatically

Hard Drive / DVD / Blu-ray

Players & Recorders

Estimate supplied if repair cost is above £45 in total

If the total cost is below £45 repair will be carried out automatically

Vacuum Cleaner

Estimate supplied if repair cost is above £20 in total

If the total cost is below £20 repair will be carried out automatically

Microwave Oven

Estimate supplied if repair cost is above £25 in total

If the total cost is below £25 repair will be carried out automatically

Food Mixers / Food Processors

Estimate supplied if repair cost is above £40 in total

If the total cost is below £40 repair will be carried out automatically

SERVICE DEPARTMENT CALL OUT CHARGES

Television - £32.00 + VAT

Telephone - £45.00 + VAT

APPLIANCE REPAIR SERVICE

CONTACT TELPHONE NUMBER - 01948 820200

Call out charge (including 1st hour labour) - £50.00 + VAT

Labour charge per hour (can be charged per half hour) - £36.00 + VAT

 

All repairs are carried out by our own in house fully qualified engineers. Parts are guaranteed for 90 days unless otherwise stated. If you would like more information or would like to speak to someone regarding a repair please contact the relevant department directly on the contact telephone numbers above.