LOCKDOWN UPDATE - Our doors maybe closed but We are still here to help over the phone and we are also operating a click and collect and delivery service from our website.
We operate our own delivery vehicle with a two-man team whose aim is to make sure your delivery goes to plan. We deliver within our local area which includes but is not limited to the following Postcodes:
- Wrexham Area: LL11, LL12, LL13 and LL20.
- North Shropshire: SY1, SY2, SY3, SY4, SY5, SY10, SY11, SY12, SY13 and SY14.
- Cheshire: CH1, CH3, CH4, CW1, CW2, CW3, CW5, CW6, and CW7.
These postcodes will be selectable at the checkout page. This delivery service is for all goods available through this website that cannot be posted using a courier service. Free delivery is available on all orders over £150 as set out in our Terms and Conditions. Anything below this amount will incur a charge to cover costs of transport.
We can offer a direct delivery from certain manufacturers if required. The price of this is dependant upon the manufacturer. If you would like a price on this service on a particular item then please get in touch with us on 01691 624427 for ellesmere of 01948 662463 for whitchurch or email us at: firstname.lastname@example.org. This direct delivery service does not include installation, although this can sometimes be done for an additional extra charge.
Non-Billing Address Deliveries-
When you request delivery to an address other than your billing address we may undertake additional security checks on your payment before accepting the order. This is part of our standard security procedure to help protect you against fraudulent misuse of your credit/debit card details. In some circumstances this may result in your order being delayed, therefore if possible we suggest that you arrange delivery to the billing address instead.
Failed Delivery Charges-
Where a pre-arranged agreed day has been given for delivery and we are prevented from delivering the goods due to there being no one at the address, or we are unable to make the delivery for other reasons such as those mentioned above, you may be liable to pay a failed delivery charge. This also applies if you cancel a delivery after the goods have been loaded onto the van for delivery to you. Details of failed delivery charges are set out in our Terms and conditions.
Delivering Your Goods-
Deliveries start at 8am and finish by 5.30pm
*In some circumstances we may agree to deliver outside these times. Please contact us for more details.
We always try to make sure your delivery goes as smoothly as possible so if you have any problems relating to your delivery please let us know at your earliest convenience. Please make sure you are ready for your delivery so our team can get your products in as smoothly as possible. The night before your delivery you will receive an email confirming your order and delivery. This usually would be an all-day call as the driver would have a full day’s deliveries and installs to do and will choose his own route. However occasionally you may be able to choose a time slot or AM/PM specific delivery. If this is available, we would confirm in our email. Our driver will normally give you a phone call 30 minutes before arrival. An adult over the age of 18 will need to be at the delivery address to accept, sign for, and inspect the goods when we arrive. The engineers need to gain access to your property so please advise us if there are any parking restrictions, or anything that may prevent us from delivering your product efficiently. If there are access difficulties which prevent our driver from delivering the goods into your property, then you can always request that we drop the items off outside, or into a garage, for you to take inside yourself at your own convenience. Our highly experienced delivery personnel will take as much care as possible to avoid any damage when bringing items into your property. Please make sure our delivery team have unobstructed access to the place you want your goods left, and that any floor surfaces which might be liable to damage are covered. We do not allow customers to assist our delivery team at any time with delivery due to health and safety reasons.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products, without giving a reason. All we ask is that you let us know within 7 days, and that the item is 'as new' (you haven't used or installed it), and that it's undamaged and complete with all the accessories and original packaging it arrived with. You have a duty of care while the products are in your possession and we reserve the right to charge you for any damage that may have occurred during this period. We reserve the right to apply re-handling charges for returned items under some circumstances (see full terms and conditions for more information).
Although rare, from time-to-time items are delivered which have either been damaged somewhere in transit between the factory and your home, or which are faulty in some way. Please don't install any damaged items, but instead contact us within 48 hours, together with a photograph of the damage if possible. We'll arrange for a replacement as soon as possible. We will supply products that are in conformance with this contract and nothing in these terms will affect your legal rights.
If you discover that the products which you have received are faulty, you should notify us immediately. You have the right to a full refund if a fault is discovered within 28 days of delivery. You have the choice of returning the products via your own means at your own cost, or requesting that we collect them. We may charge a fee for collecting a faulty item dependant upon the circumstances. We may however choose to reduce the collection charge if you are purchasing another product from us.
Despite our best efforts, occasionally there will be extraordinary circumstances which prevent us from turning up on time with your goods. Things such as traffic accidents, extreme weather, vehicle breakdowns or just plain old human error might prevent us from getting the right goods to you, undamaged and on time. This is why we advise our customers not to book kitchen fitters until the goods are in your possession and you've inspected them.
Old Product Collections-
If you have requested an old product collection we will remove your old appliance at time of delivery. Unfortunately we cannot make a second call to remove the goods if they are not available unless we are in the area.
We hope that everything goes to plan and you're happy with your new appliance! If there is a problem or you would like to speak to a member of our team then please contact us on 01948 662463 for our whitchurch store or 01691 624427 for our ellesmere store.